TOLL FREE

844.SIKBANK

EMAIL US

ask@sickbank.com

Welcome to the sickbank helpDesk

How can we help you ?

FAQs

You will be paid at your current hourly wage less the transaction fee of 1 hour per day requested.

Payments will be direct deposited to the account you provided on your profile weekly on Thursday.

The transaction fees are used to sustain operations without cutting into the SickBank's assets.

Until a Sick day claim is paid, the claim can be canceled. Just go to the Claims section on your account page, find the request and click on the action key to delete the request. Check the status column on the transaction line, as long as it does not say Paid, you can cancel the transaction.

When a claim is received with SickBank the claim is reviewed and information is verified with your employer for validity. When all verification is complete the claim is approved, An approval or denial letter will be sent to your email and if approved, a schedule of payments will be set up into your direct deposit account provided.

Your employer may ask for supporting documents such as pay stubs, Doctor's note etc. will be helpful in the validation process. The more information you provide the easier the validation.

Follow your employer's lead. What ever documentation is requested supply to your employer. Your employer will validate the claim with SickBank.

In most cases verification will take 72 hours.