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Welcome to the sickbank helpDesk

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FAQs

If there is a transaction pending from when your account was active, then the employer is responsible to pay for them. Those days will remain on the SickBank Account until the account is reactivated through a new employer. Unfortunately, the employee member cannot claim any sick time while the account is inactive status. However the days will be there for use when the account is active.

Payments are made via EFT from the provided account.

The employer is responsible to pay SickBank the equivalent amount of one PTO day at the current pay rate of the donor/depositor.

Employers will be billed for all deposited days twice monthly. Payments will be due 5 days after invoice.

SickBank will invoice Employers twice monthly in the middle of the month and at the end of the month. Remittance of payment is due within 5 days of invoice date.

SickBank relies on the timely remittance of payment by its member employers to maintain the benefits to the member employees. The 1% surcharge is a deterrent to late payments. The late fee can be avoided by setting up autopay. Payments will be drawn from the Employer's provided account 5 days after invoice.